Privacy Policy

Last updated: March 9, 2026

This Privacy Policy describes how MortgagePro Malaysia collects, uses, and protects your personal information. We are committed to protecting your privacy and handling your data responsibly and transparently.

Information We Collect

We collect information in several ways to provide you with the best experience possible. When you register for an account, we collect personal details such as your name, email address, phone number, and location within Malaysia. We also gather information about your financial situation when you use our mortgage calculators and DSR (debt service ratio) tools, including income, loan amounts, and property details.

Additionally, we collect usage data automatically through your interactions with our website. This includes information about which pages you visit, how long you spend on each page, your browser type, and your IP address. We use cookies and similar tracking technologies to enhance your browsing experience and understand how you interact with our content about home ownership planning, stamp duty calculations, and first-time buyer incentives.

How We Use Your Information

We use the information we collect to provide and improve our services. Your personal data helps us deliver personalized mortgage guides, calculate accurate DSR ratios, estimate stamp duties and legal fees, and provide relevant information about BNM overnight policy rates and their impact on mortgages. We analyze usage patterns to enhance our website’s functionality and create better educational content for Malaysian homebuyers.

We may use your contact information to send you updates about new features, important policy changes, or relevant mortgage information. We do not sell or share your personal information with third parties for marketing purposes. Your data is used solely to improve our services and provide you with accurate, helpful information about home ownership planning in Malaysia.

Your Rights and Choices

You have the right to access, correct, or delete your personal information at any time. If you wish to review what data we hold about you, request corrections, or delete your account entirely, you can contact us using the details provided below. We will respond to your requests within thirty days. You also have the right to opt out of marketing communications by updating your preferences in your account settings or by contacting us directly.

If you have concerns about how we handle your data or believe we have violated your privacy rights, you have the right to lodge a complaint with the relevant data protection authority in Malaysia. We encourage you to contact us first so we can address your concerns promptly.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and understand how you use our website. These cookies remember your preferences, keep you logged in, and help us analyze traffic patterns. Essential cookies are necessary for our website to function properly, while analytics cookies help us understand visitor behavior and improve our content about DSR calculations, mortgage planning, and first-time buyer information.

You can control cookies through your browser settings and choose to disable them if you prefer. However, disabling certain cookies may affect your ability to use some features of our website. We also respect Do Not Track signals in your browser and will not use tracking technologies if you have this setting enabled.

Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Your data is encrypted during transmission using secure SSL technology, and we store sensitive information on secure, password-protected servers. We limit access to your information to employees and contractors who need it to provide our services and who are bound by confidentiality obligations.

While we strive to protect your information using industry-standard security practices, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we continuously update our security measures to protect against emerging threats and vulnerabilities.

Third-Party Links and Services

Our website may contain links to external websites and resources that provide additional information about mortgages, loans, and home ownership in Malaysia. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any external sites before providing your personal information to them.

If you access third-party services through our website, those services are governed by their own privacy policies. We recommend reading their terms carefully to understand how they collect and use your information.

Policy Updates and Changes

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the updated policy on our website with a new “Last updated” date. Your continued use of our website following any updates indicates your acceptance of the revised Privacy Policy.

We encourage you to review this policy regularly to stay informed about how we protect your information. If you have any questions about our privacy practices or how we handle your data, please contact us using the information provided below.

Contact Us

If you have questions about this Privacy Policy or concerns about how we handle your personal information, please contact us:

Email: [email protected]

Phone: +60 3 2142 8756

Address: Jalan Tun Razak 287, Kuala Lumpur, 50400, Malaysia